NONE EXISTENT AFTER SALES SERVICE

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Brianlewis

CCCUK Member
I bought a new 24 model HTC last September my dream car, from Lumen now Greenhous ,everything was fine until 6 Months 11 days later when it refused to start, it has been with the dealer nearly 9 weeks now with no significant progress. I send bi weekly complaints to both Greenhous and Corvette Europe with no results. The problem is a battery drain. Tried the Motor Ombudsman this week, they can’t help because now Greenhous is not an accredited dealer. Any solicitors among you with any advice would be appreciated. Complained to the Finance Company but they tell me it will be another 3 weeks before they can give me a decision. Can’t believe the lack of after sales service when spending £90000!
 
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BigVet

Supporting vendor
First of all you are entitled to a loan car while they have your vehicle due to it being such a high value purchase, especially so after the time they've had it. After saying that - straight to County Court. It's a very simply process on-line and it's the finance company you must serve the summons on, they are the Defendant. In law you purchased the car from them, not the dealer. Put them in Court for the full purchase price stating Not of Merchantable Quality as the reason. The summons will hit them in little more than a week and believe me, they will sort the dealer out.
 
teamzr1

teamzr1

Supporting vendor
I suggest you demand the dealer to do all GM TSB software updates

There have been issues where C8 tries to do a OTA and ends up in a software corrupted state
There have been TSBs to correct that or maybe other TSBs GM put out for problem you have ?
 
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