NONE EXISTENT AFTER SALES SERVICE

B

Brianlewis

CCCUK Member
I bought a new 24 model HTC last September my dream car, from Lumen now Greenhous ,everything was fine until 6 Months 11 days later when it refused to start, it has been with the dealer nearly 9 weeks now with no significant progress. I send bi weekly complaints to both Greenhous and Corvette Europe with no results. The problem is a battery drain. Tried the Motor Ombudsman this week, they can’t help because now Greenhous is not an accredited dealer. Any solicitors among you with any advice would be appreciated. Complained to the Finance Company but they tell me it will be another 3 weeks before they can give me a decision. Can’t believe the lack of after sales service when spending £90000!
 
B

BigVet

Supporting vendor
First of all you are entitled to a loan car while they have your vehicle due to it being such a high value purchase, especially so after the time they've had it. After saying that - straight to County Court. It's a very simply process on-line and it's the finance company you must serve the summons on, they are the Defendant. In law you purchased the car from them, not the dealer. Put them in Court for the full purchase price stating Not of Merchantable Quality as the reason. The summons will hit them in little more than a week and believe me, they will sort the dealer out.
 
teamzr1

teamzr1

Supporting vendor
I suggest you demand the dealer to do all GM TSB software updates

There have been issues where C8 tries to do a OTA and ends up in a software corrupted state
There have been TSBs to correct that or maybe other TSBs GM put out for problem you have ?
 
teamzr1

teamzr1

Supporting vendor
Here is a GM TSB released in 2025 related to 2024 C8s, as to battery drains after a OTA was done
This happened to many 24s, so again demand dealer do ALL TSBs needed to update your 2024
Read this closely
There may also be other TSBs that might cause your problem and being in the UK the dealer did not do the updates
p5.jpgp3.jpgp2.jpgp1.jpg

.P4.jpg
 
B

Brianlewis

CCCUK Member
Hi one of the first things I did was go to Chevrolet website and put my vin in, it came up no pending recalls or something similar. I think part of the problem is Greenhous have lost the Corvette franchise and I am in the middle of it all, they changed the data transfer module a couple of weeks ago but it has seemed to cause more problems.
 
teamzr1

teamzr1

Supporting vendor
The fact that dealer has had your C8 for 9 plus weeks and cannot figure it out sounds like
they did not bother to send their techs to the Gm school for C8s
With the diagnostic tools GM has to debug problems it sounds like those techs do not or have no brains
to debug problems

Being there was TSB related to no starts, maybe being a C8 for UK is not part of GM database of your VIN #
I still would find someone who knows the C8s and how to correctly do all TSBs updates and any recalls of the USA
If you send PM me your VIN # I will see if anything shows as to software levels your controllers has

Here are some websites as to C8 TSBs you might find of use and being there is a lot of them
I doubt yours in the UK has all of them updated


Service bulletins of the 2024 Chevrolet Corvette

Latest service bulletins of the 2024 Chevrolet Corvette vehicles. Details of 19 technical service bulletins issued for the 2024 Chevrolet Corvette.
www.carproblemzoo.com www.carproblemzoo.com

2024 Chevrolet Corvette TSBs | CarComplaints.com

188 Technical Service Bulletins (TSBs) have been issued for the 2024 Chevrolet Corvette.
www.carcomplaints.com

2024 Chevrolet Corvette Technical Service Bulletins

2024 Chevrolet Corvette Technical Service Bulletins
www.aboutautomobile.com www.aboutautomobile.com
 
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Chevrolet

Chevrolet

CCCUK Member
Brianlewis said:
Hi one of the first things I did was go to Chevrolet website and put my vin in, it came up no pending recalls or something similar. I think part of the problem is Greenhous have lost the Corvette franchise and I am in the middle of it all, they changed the data transfer module a couple of weeks ago but it has seemed to cause more problems.
Click to expand...
Where are you based Brian? Lumen/Greenhous still listed on the Chevrolet Europe website as authorised dealer/service outlet. Are they losing that soon? If you are on Facebook, might be worth mentioning it on here where most of the UK car owners chat?
www.facebook.com

C8 Corvette owners UK | Facebook

www.facebook.com www.facebook.com
Might be worth talking to Neil at Parts USA? If I had a C8 that needs fixing, that would be my 1st choice.
 
teamzr1

teamzr1

Supporting vendor
You need to recheck that VIN # you posted as all VIN services I looked at show this as invalid
as VIN number are (17 characters, A thru Z and 0 thru 9)
and you posted 19 characters

1GY 1YD 93D 47R 512 108 8
 
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teamzr1

teamzr1

Supporting vendor

  • Fuel System, Gasoline​

    Recall no.25v536000
    SourceNHTSA
    Summary
    General Motors, LLC (Gm) IS Recalling Certain 2023 -2026 Chevrolet Corvette Vehicles Equipped With A Left-Side Radiator/Fan Combination. Excess Fuel MAY Spill Into THE Vehicle Fuel-Filler Pocket During Refueling and Leak Onto AN Ignition Source.
    Consequence
    A Fuel Leak IN THE Presence OF AN Ignition Source, Such AS HOT Engine or Exhaust Components, CAN Increase THE Risk OF A Fire.
    Remedy
    Dealers Will Install A Shield TO Divert Spilled Fuel, Free OF Charge. Owner Notification Letters Were Mailed November 14, 2025. Owners MAY Contact Chevrolet Customer Service AT 1-800-222-1020. Gm's Number FOR This Recall IS N252514930.
    Notes

  • June 6, 2024

    Seat Belts:front:retractor​

    Recall no.24v418000
    SourceNHTSA
    Summary
    General Motors, LLC (Gm) IS Recalling Certain 2024-2025 Chevrolet Corvette Vehicles. THE Driver And/Or Passenger Seat Belt Retractors MAY Lock IN A Stowed Position and Become Inaccessible TO Occupants.
    Consequence
    AN Inaccessible Seat Belt That Cannot Restrain AN Occupant, Increases THE Risk OF Injury IN A Crash.
    Remedy
    Dealers Will Replace THE Driver And/Or Passenger Seat Belt Retractors, Free OF Charge. Owner Notification Letters Were Mailed September 19, 2024. Owners MAY Contact Chevrolet Customer Service AT 1-800-222-1020. Gm's Number FOR This Recall IS N242441390.
    Notes
    Owners MAY Also Contact THE National Highway Traffic Safety Administration Vehicle Safety Hotline AT 1-888-327-4236 (Tty 1-800-424-9153), or GO TO Www.nhtsa.gov.

  • Vehicle Information​

    Year2024
    MakeChevrolet
    ModelCorvette
    Trim-
    Style-
    TypeConvertible
    CategoryConvertible

    Manufacturing Details​

    Made InUnited States
    Manufacturing CityBOWLING GREEN

    Dimensions​

    Doors2-Door
    Curb Weight-
    Gross Vehicle Weight Rating-
    Overall Height-
    Overall Length-
    Overall Width-
    Wheelbase Length-
    Standard Seating-

    Engine & Performance​

    Engine6.2L V8
    Engine Size6.2L
    Engine Cylinders8
    Transmission8-Speed Automatic
    Transmission TypeAutomatic
    Transmission Speeds8-Speed
    DrivetrainRear-Wheel Drive

    Additional Features​

    Anti-Brake SystemStandard
    Steering Type-

    Pricing​

    Manufacturer Suggested Retail Price (MSRP)$75,400
    Invoice Price-
 
teamzr1

teamzr1

Supporting vendor
Non-Compliance Recall
Front End Spoiler
GM Program #: N252506870
Status: Complete
Description
General Motors has decided that certain 2020-2024 model year Chevrolet Corvette vehicles in European, Japanese, and Philippines markets, equipped with the front end spoiler fail to conform to ECE-R26 and R127. These vehicles have no radius at the bottom edge of the front end spoiler which creates a potential increase of pedestrian injury in a vehicle-pedestrian collision.
Safety Risk Description
These vehicles have no radius at the bottom edge of the front end spoiler which creates a potential increase of pedestrian injury in a vehicle-pedestrian collision.
Repair Description
Dealers will modify the front end spoiler to create the required radius.
 
teamzr1

teamzr1

Supporting vendor
GM's database does not show your VIN #, says invalid
I assume being a UK C8 there is no tracking of what or IF any TSBs for 2024 have been done in the UK
That means it would be up to your dealer checking GM as to what TSBs or recalls ( I showed above a few of them)
are required for your 2024 C8
There has to be some dealer there who knows what the hell they are doing for C8s and before blaming things like the PCM is flash into controllers any TSB for that C8

vinnumb.jpg
 
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